Terms and Conditions

 

1. Introduction

Welcome to New Waters Recovery Center (“we,” “our,” or “us”). These Terms and Conditions govern your access to and use of the New Waters Recovery Center website (the “Site”) and any related services, information, or communications provided through the Site.

By accessing or using our Site, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site.

MEDICAL EMERGENCY NOTICE: The information on this Site is not intended for use in a medical or psychiatric emergency. If you are experiencing a life-threatening emergency, a mental health crisis, or are in danger of harming yourself or others, please immediately call 911, call the National Suicide and Crisis Lifeline at 988, or go to the nearest emergency room.

2. No Medical Advice; No Provider-Patient Relationship

  • Informational Purposes Only: All content on this Site, including text, graphics, images, and other materials, is for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

  • No Relationship Established: Accessing this Site, reading its content, or submitting a contact form does not create a physician-patient, therapist-patient, or any other healthcare provider-patient relationship between you and New Waters Recovery Center. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or treatment plan.

3. Privacy, Confidentiality, and HIPAA

We take your privacy and the confidentiality of your health information very seriously.

  • Our data collection and use practices concerning this Site are governed by our [Link to Privacy Policy].

  • If you become a patient at New Waters Recovery Center, your protected health information (PHI) will be governed by the Health Insurance Portability and Accountability Act (HIPAA) and our separate Notice of Privacy Practices, which will be provided to you upon admission.

  • Please note that while we use secure systems, no transmission of data over the internet or via email is 100% secure. We advise against sending highly sensitive personal health information through standard web contact forms.

4. Admissions and Treatment Inquiries

  • Assessment Required: Submitting an insurance verification form or contacting our admissions team does not guarantee admission into New Waters Recovery Center. All prospective patients must undergo a comprehensive clinical and medical assessment to determine if our programs are clinically appropriate for their specific needs.

  • Right of Refusal: We reserve the right to deny admission to any individual if we determine, in our sole clinical judgment, that we cannot safely or effectively meet their treatment needs.

5. Financial Responsibilities and Insurance

  • Any insurance verification tools or discussions regarding coverage provided through this Site or over the phone are estimates based on the information provided by you and your insurance carrier.

  • Verification of benefits is not a guarantee of payment. You are ultimately responsible for understanding your insurance benefits, deductibles, copayments, and any out-of-pocket costs associated with treatment at New Waters Recovery Center.

6. Acceptable Use of the Site

You agree to use the Site only for lawful purposes. You are strictly prohibited from:

  • Using the Site in any way that violates any applicable federal, state, local, or international law or regulation.

  • Attempting to interfere with the proper working of the Site, including introducing viruses, trojan horses, worms, logic bombs, or other harmful material.

  • Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any database connected to the Site.

7. Intellectual Property Rights

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by New Waters Recovery Center, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of our content without express written permission.

8. Third-Party Links

Our Site may contain links to third-party websites or resources. These links are provided for your convenience only. New Waters Recovery Center has no control over the contents of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

9. Disclaimer of Warranties and Limitation of Liability

  • “As Is” Basis: The Site is provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.

  • Limitation of Liability: To the fullest extent provided by law, in no event will New Waters Recovery Center, its affiliates, employees, agents, officers, or directors be liable for damages of any kind arising out of or in connection with your use, or inability to use, the Site.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be instituted exclusively in the federal or state courts located in NC.

11. Changes to These Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

New Waters Recovery Address: 3810 Bland Rd Suite B, Raleigh, NC 27609

Phone: (984) 203-7955

Email: info@newwatersrecovery.com